EFFECTIVE COMMUNICATION IN THE WORKPLACE

Have you ever talked with your manager about a problem and he just does not seem to understand why the issue is so important to you? Have you ever presented an idea, a proposal, or a new company rule to your subordinates and it’s met with absolute confusion? Or maybe you have been in an argument with your colleagues when someone suddenly accuses you of not listening to what they are saying at all? What is missing here? The answer is effective communication.

OVERVIEW

Essential to all organizational functions, communication is the process of exchanging information and common understanding between persons and groups of people. Effective communication in the workplace is crucial to creating and sustaining good working relationships between employees and departments, as well as productivity and profitability, in organizations. Communicating properly is a major challenge for almost all organizations, big and small, private or public. More often than not, in our rush to prove ourselves, we send and receive messages through our subjective lenses. That is, one person expresses his interpretation of the message and the person he is communicating with hears her own interpretation of the message. This could lead to miscommunication. Communication, if not done right, can lead to confusion, animosity, and a miserable workplace environment.

This course will introduce participants to the nature, elements, and functions of communication. More importantly, the course will provide participants with practical strategies to effectively communicate within the organization and with clients in a way that responds positively to individual differences. It will require participants to practice and perform communicative activities in various work situations, develop ideas appropriately, and effectively communicate them to their target audience to instigate action.

The course aims to help participants develop their aptitude for expressing their thoughts, values and beliefs, experiences, and passions in an intelligent, affecting, and confident manner. Skills developed in the course will ensure each participant’s ability to truly effectively communicate in the workplace. The resource materials and activities provided in the course are designed to develop communicative competence and evaluate each participant’s progress.

LEARNING OBJECTIVE

By successfully completing this course, participants will be able to:

1. define communication and describe the communication process;
2. explain why there is a breakdown of communication and use various strategies in order to avoid communication breakdowns;
3. demonstrate how to communicate in a way that responds sensitively and positively to intercultural differences;
4. exhibit knowledge of proper communication hierarchy and apt participation in workplace discussions;
5. follow appropriate guidelines for effective verbal and nonverbal communication, and;
6. demonstrate understanding of how to establish and maintain good relationships with clients to communicate a positive public image.

LEARNER’S BENEFIT

Effective communication in the workplace is essential to any organization. The quality of the working relationship between employees and between employees and clients is directly linked to the company’s productivity and profitability. This course will provide participants the opportunity to develop and apply the skills enumerated below to further help them effectively serve their current role in the organization.

1. Communication
2. Teamwork
3. Problem Solving
4. Initiative and Enterprise
5. Planning and Organizing
6. Self-Management
7. Learning
8. Technology

TARGET AUDIENCE

This course is designed to benefit employees, from entry to executive level, in any industry that requires them to perform a range of communicative tasks. These tasks include effective listening and questioning, as well as carrying out face-to-face and/or written communication with internal and external clients (i.e. colleagues and customers), and completing routine documentation.

LEARNING OUTLINE

A. Workplace Communication

1. Nature and Elements of Communication
2. The Communication Process
3. Communication Barriers - Participants will be split into small groups and lead a short discussion on this topic.
4. Strategies to Overcome Communication Barriers - Participants will be split into small groups for role playing.

B. Effective Communication Skills

1. Intercultural Communication
2. Communication Hierarchy
3. Instructions on Spoken Messages and Verbal Communication – Participants will undergo an oral communicative activity individually or in small groups.
4. Instructions on Written Notices and Written Communication – Participants will undergo a written communicative activity individually or in small groups.

C. Establishing Client Communication

1. Obtaining and Providing Appropriate Information
2. Participating in Workplace Meetings and Discussions - Participants will be split into small groups for role playing.
3. Completing Work-related Documents and Processing Communicated Information
4. Communicating a Positive Public Image - Participants will be split into small groups for role playing.

D. Evaluation and Assessment

OUR PARTNER’S PROFILE

• Master of Arts in English Language and Literature Teaching, Ateneo de Manila University
• Bachelor of Secondary Education Major in English, Linguistics, and Literature, Philippine Normal University Manila
• Licensed Professional Teacher, PRC Manila
• Certified Learning Developer, Sitel Leadership Academy
• Freelance Consultant for Curriculum Development and Creative Writing
• Traveler and Blogger
• Senior High Faculty, Student Body Adviser and Leadership Coach
• Over 10 Years in the IT / BPO Call Center Industry as

  - Training Manager, Communications Trainer, and Account Manager.

  - Learning Specialist of Cricket Wireless, USA and served as Certified Learning Academy Resource.

  - Language Voice, Accent Coach, and Lead Module Developer.

  - ESL Instructor, Chinese and Korean Students.

UPCOMING PUBLIC TRAINING SCHEDULE

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For inquiries on registration, course content, course customization, and on-site training, please click here.